Exchange & Return

Last Updated: 1 September 2026

At CoverOutfit, customer satisfaction is important to us. If you experience an issue with your order, please review the following conditions before requesting a return or exchange.

  1. Request Period

• Return or exchange requests must be submitted within 14 days of delivery.
• Damaged, defective, missing, or incorrect items must be reported within 48 hours of delivery.
• Requests submitted after the applicable period may not be accepted.

  1. General Eligibility

To qualify for a return or exchange, the product must:

• Be unused, unwashed, unworn, and unaltered.
• Be in its original condition with all labels, tags, seals, accessories, and packaging intact.
• Show no signs of wear, stains, scratches, damage, fragrance use, or tampering.
• Be accompanied by the order number or proof of purchase.

All returned items will be inspected before approval.

  1. Garments and Accessories

Garments must be unworn, unwashed, free from perfume, marks, stains, odours, or alterations, and returned with their original tags and packaging.

Size exchanges are subject to product availability. Customers should review the size chart before ordering.

  1. Perfumes and Fragrances

For hygiene and product-integrity reasons:

• Perfumes must be unopened, unsprayed, unused, and returned with the original seal and packaging intact.
• Opened, sprayed, tested, or tampered fragrance products cannot be returned or exchanged unless they were received damaged, defective, leaking, or incorrect.
• Fragrances cannot be returned solely because of personal preference, perceived similarity, projection, or longevity, as performance may vary by skin type, weather, application, storage, and personal perception.

  1. Non-Returnable Items

The following items cannot be returned or exchanged unless received damaged, defective, or incorrect:

• Customized, stitched, altered, engraved, or personalized products
• Opened, sprayed, tested, or used perfumes
• Testers, samples, and discovery items
• Gift cards
• Clearance or final-sale products where clearly marked
• Items damaged through misuse, improper handling, or incorrect storage
• Items returned without their original tags, seals, or packaging

  1. Damaged, Defective, or Incorrect Orders

If you receive a damaged, leaking, defective, incomplete, or incorrect product, contact us within 48 hours.

Please provide:

• Your order number
• Clear photographs of the parcel and product
• A clear unboxing video where possible
• A description of the issue

Keep the original packaging until the matter has been resolved. After verification, we may offer a replacement, exchange, store credit, or refund as appropriate.

  1. How to Request a Return or Exchange

Contact us before sending any product back:

Email: coveroutfit@gmail.com
WhatsApp/Phone: +92 306 2001234

Provide your order number, the product concerned, the reason for the request, and supporting photographs or video where applicable.

Do not return a parcel without approval and return instructions from our team. Unauthorized returns may not be accepted.

  1. Return Shipping Charges

• If the return or exchange is due to a change of mind, incorrect size selection, or customer preference, return and re-delivery charges will be paid by the customer.
• If CoverOutfit sent a damaged, defective, or incorrect product, reasonable return or replacement shipping charges will be covered by CoverOutfit after verification.
• Original delivery charges are non-refundable unless the order was incorrect, damaged, or defective due to our error.

Customers must package returned products securely. CoverOutfit is not responsible for damage caused by inadequate return packaging.

  1. Inspection and Approval

Returned products will be inspected after receipt. We will inform you whether the request has been approved or rejected.

If a returned product does not meet this policy, it may be sent back to the customer, and additional delivery charges may apply.

  1. Exchanges

Exchanges are subject to product and size availability. If the requested replacement is unavailable, we may offer another product, store credit, or a refund where applicable.

Any price difference between the original and replacement product must be paid by the customer or adjusted accordingly.

  1. Refunds

Approved refunds are normally processed within 5 to 7 business days after inspection.

• Prepaid orders will generally be refunded through the original payment method where possible.
• Cash-on-delivery orders may be refunded through bank transfer or another mutually agreed method.
• Bank or payment-provider processing times may require additional time.

  1. Policy Updates

We may update this policy when required. Changes will apply from the date they are published and will not affect any mandatory rights available under applicable consumer-protection laws.