Shipping Policy

Last Updated: 1 September 2026

At CoverOutfit, we aim to deliver every order safely and on time. Please review our shipping terms before placing your order.

  1. Order Processing

• Orders are normally processed after confirmation.
• Customers may be contacted by phone or WhatsApp to verify their order and delivery details.
• Orders that cannot be verified may be placed on hold or cancelled.
• Orders placed on weekends or public holidays will be processed on the next business day.

  1. Estimated Delivery Time

• Estimated delivery time is 3 to 5 business days after order confirmation.
• Delivery to remote or non-service areas may require additional time.
• Weekends and public holidays are not counted as business days.

Delivery times are estimates and are not guaranteed.

  1. Shipping Coverage

We deliver to serviceable locations across Pakistan. Customers must provide a complete address, correct city, nearby landmark where necessary, and an active phone number.

We may contact you if your address is incomplete or outside the courier’s service area.

  1. Shipping Charges

• Standard shipping charges are displayed at checkout.
• Orders with a qualifying subtotal above Rs. 5,999 receive free standard shipping.
• The qualifying subtotal is calculated after discounts unless stated otherwise in a promotion.
• Special promotions may have different shipping conditions.

  1. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, or WhatsApp, depending on the details provided with your order.

Tracking updates are controlled by the courier company and may take some time to appear after dispatch.

  1. Delivery Delays

Delivery may be delayed due to:

• High order volumes or sale periods
• Courier operational issues
• Weather or road conditions
• Public holidays
• Remote delivery locations
• Security situations or other circumstances beyond our control

We will assist with tracking and courier coordination, but we cannot guarantee delivery on a specific date.

  1. Incorrect Address or Unavailable Customer

Customers are responsible for providing accurate delivery information and remaining available to receive the parcel.

If delivery fails because of an incorrect address, unreachable phone number, repeated refusal, or customer unavailability, the parcel may be returned to us. Additional shipping charges may apply if re-delivery is requested.

  1. Order Changes and Cancellations

To request an address change or cancellation, contact us as soon as possible. Once an order has been dispatched, we may not be able to modify or cancel it.

  1. Damaged, Missing, or Incorrect Parcels

Please inspect your parcel when it arrives. If it is damaged, incomplete, or incorrect, contact us within 48 hours of delivery.

Please keep the packaging and provide your order number, photographs, and an unboxing video where possible so we can investigate the issue.

  1. Customer Support

For delivery assistance or order tracking, contact us:

Email: coveroutfit@gmail.com
WhatsApp/Phone: +92 306 2001234